Thanks for shopping at VSelf-K Website.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Delivery charge is based on the total weight of your order or volumetric (whichever is greater). Thus, to save cost, we encourage our customers to accumulate the products you would like to purchase in one order each time you shop with us.
All reasonable efforts to deliver your order will be made by VSelf-K. However, customers are responsible to have someone at the delivery address to receive delivery and sign for the same. VSelf-K shall not be responsible for delivery being received by unauthorised persons. Any cost for re-delivery will be passed to the customer if the delivery address is unattended at the time of delivery.
If for any reason VSelf-K is unable to dispatch goods within 14 days from date of order, VSelf-K will contact the customer and advise the expected dispatch date. Should this be unsuitable to the customer, VSelf-K will offer either a full refund of the monies paid or suggest an alternative product.
Any damage or loss to the goods during carriage or delivery to the nominated address of the customer will not be the responsibility of VSelf-K and there will be no refunds.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.